Enjoy international cuisine at Balam, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 5 bars/lounges, 3 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 9:30 AM.

Pets not allowed

Service animals not allowed

• Professional property host/manager
• Property follows sanitization practices of Ecolab (3rd party expert - Global)
• Gap period enforced between guest stays - 24 hours
• Shield between guests and staff in main contact areas
• Temperature checks are available to guests
• Guest accommodation is sealed after cleaning
• Social distancing measures are in place
• Staff temperature checks are conducted regularly
• Guests are provided with free hand sanitizer
• Property is cleaned with disinfectant
• Noise-free rooms not guaranteed
• Cashless transactions are available
• Staff wears personal protective equipment
• Food service has been amended for enhanced safety
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Masks are available to guests
• Electrostatic spray is used for disinfection
• Contactless check-in is available
• Protective clothing is available to guests
• Masks are compulsory at the property
• No elevators
• Contactless check-out is available
• Property confirms they are implementing guest safety measures
• Individually-wrapped food options are available
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available for dinner
• Individually-wrapped food options are available for breakfast
• Individually-wrapped food options are available for lunch
• Commonly-touched surfaces are cleaned with disinfectant